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Frequently Asked Questions

How Courses Work

  • Can I watch my course from anywhere?

    Yes! You can watch your course on any computer or mobile device with a high-speed Internet connection.

  • How much time do I have to watch my course once I buy it?

    All the time in the world! Once you purchase a CakeMade course, you own it for life. Watch it whenever you want, as often as you want.

  • What exactly is the CakeMade guarantee?

    We know you are going to love what you learn in our cake decorating courses. That's why we are confident enough to make this pledge: If you decide the course is not for you, you can request a full refund within 30 days of purchase.

  • May I sample part of a course before buying it?

    Yes. Each course is accompanied by free short instructional videos that give you a little taste of what you are going to learn in the course. Check them out on our YouTube channel.

  • Why should I buy one of your courses when there are free cake tutorials online?

    Hey, we love YouTube as much as the next person! In fact, Howcast.com, our parent company, has one of the most-watched instructional video channels on YouTube. But as serious cake fans, we felt that full-length cake decorating courses — like the ones people pay hundreds of dollars to take in culinary schools and elsewhere — deserved their own home. Which is why we started CakeMade.com: Taking a CakeMade course is like enrolling in an offline cake decorating class, except our courses are led by nationally-renowned cake artists, can be taken at your convenience, and are a fraction of the cost. Plus, you have unlimited access to your instructor, who answers any and all questions you have personally and promptly.

  • What makes you different from other sites that offer cake decorating courses?

    As an offshoot of Howcast.com, CakeMade has an edge when it comes to instructional video production. Years of making many of the world's most-watched how-to videos - 3 billion views and counting - have taught us the importance of high-quality production. We also pride ourselves on intuitive site design; we've worked hard to ensure the viewer experience on CakeMade is seamless and enjoyable. Finally, we are very selective when it comes to content. Our aim is to stay ahead of the trends and to feature the cake artists fans most want to see and the cake styles and techniques people most want to learn.

Technical Requirements

Purchasing a Course

  • How do I buy a course?

    See a class you like? Just click on the picture for more information. If you like what you see, click on the red "Buy Course" button at the top right-hand corner of the screen. If you are not signed in, you'll have to do that before proceeding to the purchase process.

  • Are my payment details secure?

    Yes, your credit card information is safe. We use secure servers and the industry standard encryption protocol (SSL) to safeguard all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet.

  • How do I enter a promo code?

    On the purchase page you will see a button that reads "Enter promo code."

Watching a Course

Troubleshooting

  • My course isn't playing. What's wrong?

    If the lessons are choppy:

    • Make sure you’re on a high-speed Internet connection and try closing other tabs in your browser or other applications that might be slowing down your videos.
    • Pause the video and allow it 5 minutes to buffer before resuming playback.

    If you are still having problems with choppy videos, try turning off the HD playback. To do this, click on the blue "HD" button on the bottom right corner of the player. The button should turn grey, indicating that you are now using SD playback.

    If lessons aren’t playing at all, make sure you’re using an up-to-date browser. On Windows, CakeMade works on Internet Explorer 9+, Firefox 21+, and Chrome. On Macs, CakeMade works on Safari 5+, Firefox 21+, and Chrome. On some browsers, including Firefox, you’ll need to have Flash installed as well. (For more help installing or upgrading Flash, see: Installing Flash on Windows or Installing Flash on Mac.)

  • Why am I having trouble downloading the course materials/pdfs?

    Some of CakeMade's course materials will display in your browser. Other materials will be downloaded to your computer. Be sure to check your Downloads folder. (For more information, see this article, if you’re using Windows, or this article, on a Mac.)

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